REFUND POLICY

Your Trust, Our Priority – Fair Refunds, Clear Policies
24 Hour - No Question Ask refund policy for all shared RDP/VPS

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You, the customer, are our top priority, and at RDPEXTRA, we are committed to offering you secure, high-performance, and affordable remote desktop services. To ensure your confidence in our platform, we provide a 24-hour Money Back Guarantee on select services, under valid conditions.


If you're experiencing technical discrepancies with the service, you are entitled to request a refund within 24 hours of your purchase. A clear explanation of the issue must be provided, and our expert support team will work with you to diagnose and resolve the problem. If the issue remains unresolved from our end, and it qualifies under our terms, we will process your refund fairly and promptly.

❌ Non-Refundable Cases


Refunds will NOT be provided under the following conditions:

  • ⚠ Lack of Knowledge: Misunderstanding or not knowing how to use RDP or server resources.

  • ⚠ Client-Side Issues: Any problems caused by your own device, internet connection, or third-party software configurations.

  • ⚠ Third-Party Software Failures: We are not responsible for issues related to bots, cracked tools, or tampered software.

  • ⚠ Invalid or Weak Claims: Vague reasons like “slow streaming,” “not what I expected,” or other subjective feedback without any technical root cause will not be entertained.

  • ⚠ Residential RDP / IP Services: No refunds will be issued for Real Residential RDPs, Dedicated IPs, or Custom RDP Builds, as these are specially configured per customer and cannot be reused.

  • ⚠ Botting / Private / Dedicated Plans: No refund is allowed for Botting Plans, Private Setups, or Dedicated Server plans once provisioned.


🚫 Zero Tolerance for Abuse


RDPEXTRA strictly prohibits any illegal or unethical use, including but not limited to:

  • Hacking / Brute-Force Attacks

  • Spamming or Mass Mailing

  • Hosting Cracked Software

  • Cryptocurrency Mining

Violating these terms will lead to immediate suspension without a refund. We report abuse and cooperate with relevant authorities where necessary.


⚙️ Admin RDP & Server Policy


  • Our server administrators are available 24/7 – please reach out anytime for help.

  • Video Encoding, Botting, or Load-Intensive Operations are not permitted on Admin RDP unless specifically included in your plan.

  • Occasional server restarts for maintenance may occur. No refund will be provided during these routine operations.

  • No refund is applicable once an Admin RDP or Dedicated Server is delivered.


💸 Payment Gateway Notes


  • We deduct a 2.5% + $2.14 (USD) processing fee in case of PayPal or credit card refunds due to payment gateway charges.

  • If a dispute or chargeback is raised without contacting us first, your access to PayPal/Card payments for future orders will be permanently revoked.


🔒 Policy Acceptance


  • By placing an order with us, you agree to our Terms of Service and Refund Policy.

  • Refunds are issued only in line with this policy – external payment platforms will honor this policy while reviewing any claim.



✅ Want a Refund? Here's What to Do


  1. Submit a support ticket at www.rdpextra.com with your issue clearly explained.

  2. Our technical team will evaluate and resolve the issue within 24–48 hours.

  3. If the issue cannot be resolved and qualifies for a refund, it will be processed back to your original payment method within 3–7 business days.


📌 Final Note: If you're unsure whether a plan fits your use case (botting, streaming, automation, encoding), please contact our team before placing the order. Refunds are not issued due to mismatched expectations.