1. 📋 Information We Collect
When you place an order, create an account, or reach out to our support, we may collect certain types of information:
Personal Details: Name, email address, contact number, and billing address.
Payment Details: Payment gateway information for processing transactions (no full card data is stored).
Technical Data: Your IP address, browser type, time zone, and device details.
Support Records: Live chat messages, email threads, and support ticket logs.
We collect this data strictly to provide you with a smooth and secure experience.
2. ⚙️ How We Use Your Data
We use your information for the following purposes:
✅ To activate and manage your RDP/server services.
🧑💼 To deliver fast and efficient customer support.
🔐 To monitor usage and prevent abuse or illegal activities.
📢 To notify you about service updates, changes, or maintenance.
📊 To enhance and optimize the RDPEXTRA platform.
📌 We NEVER sell, rent, or share your personal data with any third parties for marketing or profit.
3. 💳 Secure Payment Handling
All payments made on RDPEXTRA are processed through secure third-party platforms such as PayPal, CoinGate, Stripe, and Fastspring.
🔒 We do not store your complete card or banking details.
🔐 All transactions are protected with SSL encryption.
🔍 We rely on globally trusted payment processors to ensure safety and transparency.
4. 🍪 Cookies & Tracking
Like most websites, we use cookies and analytics tools to improve user experience. These help us:
Remember your session and login preferences.
Understand user behavior to optimize performance.
Track page visits and measure site performance.
You may disable cookies through your browser settings, but this may limit functionality.
5. 🛡️ Data Protection Measures
RDPEXTRA uses multiple layers of security to protect your information:
🔐 Firewalls and DDoS protection systems.
🧱 Fail2Ban and intrusion detection systems.
🔒 Staff access is strictly limited and controlled.
🔎 Regular scans and monitoring to identify vulnerabilities.
We follow industry best practices to secure all user data stored on our systems.
6. ⚖️ Disclosure to Authorities
We may share your information only if:
Required by legal authorities or law enforcement.
We are responding to court orders or official investigations.
You are found violating our Terms of Service (e.g., illegal activity, spam, abuse).
RDPEXTRA will never disclose user data unnecessarily and always ensures such disclosures are justified and compliant.
7. 🙋 Your Responsibilities
As a user of RDPEXTRA, you are expected to:
Keep your login credentials secure and confidential.
Avoid using our services for any illegal, unethical, or abusive purpose.
Use your services within the boundaries of our Acceptable Use Policy.
Violation of these terms may result in suspension or permanent ban without notice.
8. 🔗 Third-Party Sites
Our platform may link to other websites (e.g., blog articles, partner pages). Please note:
9. 🔄 Changes to This Policy
We reserve the right to update this Privacy Policy at any time without prior notice. All changes will be posted on this page.
🗓️ Last Updated: July 25, 2025
10. 📞 Contacting Us
For any privacy-related questions, data concerns, or if you wish to review or delete your information, feel free to contact us anytime:
📧 Email: support@rdpextra.com
🌐 Website: https://rdpextra.com
📩 Support Portal: https://rdpextra.com/whmcs/contact.php
✅ Final Note
By using rdpextra.com, you agree to this Privacy Policy and acknowledge our commitment to protect your data.
RDPEXTRA – Privacy You Can Trust. Performance You Can Rely On.